A
 
AIR CONDITIONING
All our guest rooms are equipped with quiet and draft free air conditioners. Please select your desired temperature and fan speed at the wall mounted control panel. A setting between 22ºC – 25ºC is suggested, as this is a comfortable range for the local climate. Set the fan to “Auto” for optimal function. If the sliding terrace doors are open for more than a minute, the air conditioner will automatically turn off. This is indicated by a red light on the AC control panel and on the control box by the bed.
 
AIRLINE RESERVATIONS
For information, reservations or reconfirmations, the Front Office desk or the Library will provide assistance.
 
AIRPORT
Phuket International Airport is located about 25 minutes from the hotel. The hotel offers limousine service to the airport. We recommend you leave the hotel one and a half hours prior to your departure for domestic flights and two hours for international flights. For further information, please contact our Concierge.
 
ATM
Automatic Teller Machines accepting international ATM cards are available on the left side of the hotel, at Surin Beach corner.
 
B
 
BAGGAGE SERVICE
Please contact our Concierge on “310”.
 
BANQUETS
For private parties, weddings or other special occasions, kindly contact Sales & PR via the Front Desk.
 
BEACH CLUB
Catch Beach Club is an independent daughter company of Twinpalms Phuket and it is the preferred, stylish venue for enjoying a sun-drenched, carefree beach lifestyle. Beach chairs, umbrellas, towels, snorkeling equipment and body boards are available. Open from 9am-1.00am.
 
BEACH CHAIRS & TOWELS
Hotel guests are provided with complimentary sun chair and towel, based on first come, first serve. Unused sun chairs for 30 minutes will be relocated.
 
BEAUTY SALON & HAIR SPA
The beauty salon is located on the second floor of the main building. Schwarzkopf hair spa treatments, shampoo / blow dry, scalp massage, make-up, manicure and pedicure are offered. We don’t take reservations: First come – First serve.
Call Palm Spa on “605” for details.
 
BOATS
We have two boats available for an unforgettable experience: a luxurious 76’ motor yacht and our Benetau 750 Flyer. Please contact our Guest Relations team at the Library.
 
BREAKFAST
A breakfast buffet is served in the Oriental Spoon Restaurant from 7:00-10.30 hrs. Should you wish to have breakfast in your room, kindly fill in the breakfast doorknob menu, or call Room Service on “410”.
 
C
 
CAR RENTAL
For information regarding car rental, please contact Guest Relations in the Library. Also, see TWINPALMS KISS.
 
CASHIER
For information concerning your account, please contact our Guest Service Attendants at the Front Office desk.
 
CATCH ONE
Stop our Benetau 750 Flyer wherever the mood takes you. Relax on a beach, swim in turquoise seas, or enjoy water-sports around the beautiful islands of one of Thailand’s most famous National Parks, world-renowned for its limestone karsts. Please contact Guest Relations in the Library.
 
CHECK-OUT
Our standard check-out time is Noon.
A dressing / shower room may be provided, if you have a late departure.
 
CHEQUES
We regret to advise you that personal cheques are not accepted as payment in our hotel.
 
CHILDREN
Twinpalms Phuket is mainly designed for adults. A baby sitter service is not available in the hotel. However, if you wish to bring children, we will do our best to make them enjoy their stay. Please contact Guest Relations in the Library.
 
COMPUTER
Computers with an internet connection are available for guest use, at no charge, in the Library.
If you wish to connect your own laptop to the internet in your room, it can be done via wireless, or with a RJ45 network cable. Please contact Guest Relations for assistance.
 
CONFERENCES
Perhaps the most peaceful and beneficial meeting venue in Phuket, the conference centre accommodates over 100 people in a variety of set-up styles and is equipped with all the amenities to facilitate a high-profile conference.
Kindly contact Sales & PR via the Front Desk.
 
CONTROL BOX
The control box next to the bed in the guest rooms provides convenient control over the room’s lighting, air conditioning and fan functions. You may turn off all the lights in the room with the “all off / on” button. In the “all off” mode, a green lamp will illuminate to guide you back to the “all off / on” button. Depending on the time of day / night, the lights that turn on using the “all on / off” will vary. The room fan may be controlled in a sequence: lo-med-hi-off. When “off”, an orange light is illuminated. If a red lamp is “on”, the terrace door is not properly closed and the air conditioner will not work.
 
CREDIT CARDS
We accept all major credit cards.
 
CURRENCY EXCHANGE
The hotel Cashier Desk is open 24 hours a day. Most foreign currencies can be exchanged into Thai Baht.
 
D
 
DESIGN
The unique design of Twinpalms Phuket was created by Martin Palleros, one of the top landscape architects in the Asia-Pacific region. With a brief to produce a property that has an integrated landscape which works in harmony with nature, the “Contemporary Tropical” design and landscaping incorporate a stunning, world-class water garden. The concern for the aesthetic has resulted in a beautiful and serene setting which has a modern, romantic twist – a Garden of Eden for our times. The architectural lines are fresh, clean and blend seamlessly with the environment.
 
DO NOT DISTURB
If you do not wish to be disturbed, please place the red sign on the outside door handle of your room. Please contact the Operator on “0” if you do not wish to receive any phone calls.
 
DVD PLAYER
The room is equipped with a CD / DVD player connected to the TV. Movies and Music CDs can be borrowed from the Library, or purchased in the “Islandshop”.
 
E
 
ELECTRIC SYSTEM (230V 50Hz.)
An international power outlet that fits most foreign electric plugs is installed next to the network outlet above the writing desk in the guest rooms. The power outlet in the bathroom has an ELCB safety breaker to prevent personal injury.
In case of a power failure, the hotel has a backup generator that allows most lights to function during the failure. The air conditioner will not function during a power failure. In case of a total power failure, an automatic emergency light will turn on inside the door in the guest rooms.
International power plug adapters may be bought at the “Islandshop”
 
EMERGENCY
Please contact the Operator: dial “0”.
 
ENVIRONMENT
Reflecting the growing concern for the environment around the world, the design brief for Twinpalms Phuket stated that the project should demonstrate a forward eco-consciousness, as well as establishing and maintaining a high level of social responsibility. Today, Twinpalms Phuket is at the fore of local industry by being a leader in preserving the islands natural beauty, eco-systems and environment. We hope that you will join with us in our initiative.
 
F
 
FITNESS
In addition to the selection of cultural and wellness activities on offer (Thai Boxing, Yoga and more), the gym features equipment that ranges from free weights to a variety of exercise machines, enhanced by satellite TV screens with access to international news, sports and entertainment channels. The facility is open 7am until 9pm and the experienced gym instructors are available for assistance.
 
G
 
GUEST ROOMS
Twinpalms Phuket offers the comfort of a five-star boutique hotel, combined with the relaxing tranquillity of a secluded getaway resort. There are 97 luxurious and spacious bedrooms or suites, each surrounded by palms, with all of the units featuring a private terrace.
 
GUEST ROOM FEATURES
• Oversized bathroom with rain & hand showers
• Sumptuous fabrics and bespoke furniture
• Ultra comfortable mattresses on oversized beds
• Stunning pool and Tropical garden views from private balconies
• Rooms adjusted to Western or Eastern taste
• Individual hi-fi system & DVD player
• BBC and full satellite television
• Refrigerator with fully-stocked mini bar
• Coffee & Tea making facilities
• Bottled mineral water
• Daily Butler Service
• Hair dryers
• In-room safe
• High speed internet access in all guest rooms
• International PC modem plugs (UK, USA,
Europe and ISDN)
• 2 direct dial telephone lines
• Adaptor free international electric outlet
• Individually controlled, silent air conditioning
• Computerized light control system
 
H
 
HOUSEKEEPING
If you require additional items or amenities in your room, or you have any questions or comments concerning the cleaning of your room, laundry, etc, please contact Housekeeping on “333”.
 
I
 
INTERNET
Computers with an internet connection are available for guest use at no charge in our Library.
If you wish to connect your own laptop to the internet in your room, it can be done via wireless, or with a RJ45 network cable. Please contact Guest Relations for assistance. Also, see WIRELESS.
 
“ISLANDSHOP”
Our hotel shop, located next to the lobby, offers a range of elegant decorative items and souvenirs. Open from 11am – 8pm.
 
J
 
JET SKI & PARASAILING
Jet skiing and parasailing are causing many serious and sometimes fatal accidents on the island of Phuket. For your own and others safety, we do not provide the facility and we recommend that you do not use jet skis or go parasailing.
 
K
 
KEY CARD
Key cards are provided at check in. They provide a high level of convenience and security. When entering your room, the key card is used to turn on the electricity and the air conditioning. If you extend your stay, the card must be reprogrammed by the the Guest Service Attendant at the Front Office Lobby..
 
L
 
LAUNDRY, DRY – CLEANING AND PRESSING
The hotel provides the service daily. Laundry, dry – cleaning and pressing information is located in the wardrobe. Please fill in the form and place it together with the laundry in the bag provided and contact Housekeeping to collect on “333”.
 
LIBRARY
Enjoy a peaceful moment in the well equipped library at Twinpalms Phuket. Simply drift away while gazing into the library’s original art exhibition of Phuket seascapes, or investigate our selection of literature, international magazines, or our substantial DVD collection. Open 08:30 am to 09:30 pm.
 
LIMOUSINE SERVICE
For information regarding chauffeur driven limousines, please contact the Concierge.
 
LOCATION
Twinpalms Phuket is located in a tranquil and exclusive environment, 175 meters from Surin beach, in an area often referred to as “millionaires’ row”. Found on the sought after and highly desirable west coast, the area provides one of the most beautiful and least crowded stretches of golden Tropical sand in Phuket. From the airport, it takes about 25 minutes to reach Twinpalms Phuket.
 
LOST AND FOUND
Please contact Housekeeping on “333”.
 
M
 
MAIL AND MESSAGES
Incoming messages and faxes will be delivered to your room. If you are leaving the room and are expecting a phone call or a fax, please inform the Operator on “0” where you can be reached.
 
MINIBAR
A well stocked minibar and refrigerator is provided in your guest room. For pricing, please refer to the provided pricelist. The minibar will be replenished daily. Consumption will be charged to your account. On the day of departure, please fill in the price list and bring it to the cashier, to avoid delays at check out.
 
N
 
NEWSPAPER
Every afternoon a complimentary copy of an English language newspaper will be delivered to your room. A selection of magazines and books are also available in the Library.
 
O
 
OVERNIGHT VISITORS
The policy of the hotel and the Thai law requires the registration of all overnight visitors. The hotel reserves the right to refuse entry of any visitors with inappropriate behavior, or who fail to comply with the hotel dress code. An extra charge for the overnight guest will be placed on your account.
 
P
 
PARKING
Parking spaces are usually available for our hotel guests, at no charge, in our garage. Please contact our Concierge for assistance.
 
PHUKET INFORMATION
For information about Phuket and Leisure Activities, please contact Guest Relations in the Library.
 
PICNIC
A selection of lunch boxes is available.
Place your order with Room Service one day before the picnic basket is required.
Call “410”, or “415” between 11am – 6pm.
 
POOLS
The 1,600m2 pools are open 24 hours, but will be closed from time to time for service. The pools are not supervised by a life-guard., so please be advised that use of the pools is at your own risk. Read the posted safety information by the pool showers. Diving is not permitted in the swimming pool. The depth varies between 1.3m (4ft) and 1.5m (5ft). For your own safety, please check the depth of the water before entering the pool. The pools are saltwater chlorinated.
 
POOL CHAIRS
If a pool chair is left unoccupied for more than 30 minutes, please be informed that it will be cleared and reset.
Guest belongings will be kept at the bar counter.
 
POOL TOWELS
Towels are provided around the pools. Please leave the white towels in your guest room.
 
R
 
RESIDENCES
21 unique, luxurious and lavish apartments provide effortless living and lifestyle, with 24 hour personal Residence Host and Concierge services. Featuring their own terrace & private pool, the suites are thoughtfully finished with a bold juxtaposition of strong lines and a minimalist décor to immediately catch the eye and take the breath away. The duplex units are complemented by the double height ceiling in the entrance hall and living room, where locally crafted works of art offer a glimpse of the cultural richness of contemporary Thailand.
Please contact the Residences on “2331”, or the Front Desk.
 
RESTAURANTS
Catch Beach Club
Catch Beach Club is regarded as the most fashionable and exclusive beach club on Phuket. Take your evening libation around the beach bonfire in the luxury beach lounge, while the sun kisses the distant, vibrant, multi-hued horizon; or enjoy one of the weekly beach BBQs, from sunset to midnight. Open 9am-1am.
 
Oriental Spoon
Restaurant & Oyster Bar
Our modern and innovative restaurant and bar serves international and culinary Thai cuisine in a relaxing and friendly atmosphere. The cutting edge restaurant is complimented by the “Wine Room”, an air-conditioned private dining room.
The Oriental Spoon is open every day from 6pm till late, with a unique Sunday Brunch from Noon to 3pm. Closing time for Brunch may be subject to seasonal variations. Please contact our Restaurant.
 
Pool Bar
Enjoy a scrumptious lunch in our beautiful Tropical water garden. Open daily from 11am-9pm.
Closing time and activities may be subject to seasonal variations.
 
Thai Sala
Relish an exclusive and intimate candle-lit dinner in a more tranquil and private atmosphere, enhanced by the beautiful scenic vista of the water garden and pool. Please contact our Restaurant.
 
ROOM SERVICE
Available 24 hours. A Room Service menu can be found at the rear of this information book.
Please call “410”, or “414” between 11am-6pm.
 
S
 
SAFE
A personal room safe is placed in the wardrobe. The hotel cannot be held responsible for valuable items left in the room and / or the room safe. Please consult the Front Office manager for more information.
 
SECURITY
In general, the crime rate in Phuket is very low. However, use common sense for your own safety.
Our security staff is on duty 24 hours. Should you require their services, please contact the Operator: dial “0”.
 
SHUTTLE BUS
Monday – Friday:
Patong Beach (Jungceylon).
THB 400 / person (round trip).
THB 300 / person (one way).
 
Saturday & Sunday:
Central Festival (Phuket Town).
THB 500 / person (round trip).
THB 400 / person (one way).
 
All departures are from the hotel Lobby at 6pm. The return trip departs at 10pm.
Reservations are recommended one day in advance (minimum 3 Persons).
Please contact our Concierge.
 
SMOKING
Smoking is strictly regulated by Thai laws and is not allowed inside any of the buildings. Smoking is allowed on the guest room’s outdoor terraces and at all of our open air areas. Please note that a fee of THB 3’000 will be levied to your account, in order to cover the cost of deep cleaning your room should you choose to smoke in it.
 
SPA
Palm Spa provides a seamless fusion between five star amenities and local ambiance, Eastern aromas and a soul-soothing atmosphere where time has no role to play. Allow the dedicated team of Thai therapists to nurture you through the rejuvenating and healing process in the serene setting to achieve total wellness. The Spa offers an extensive range of treatments. For more information please call Palm Spa on “605”.
 
SWIMMING PRECAUTIONS
Before swimming in the sea, please observe the flags at Surin Beach. The flags functions as a warning to bathers as they inform about the current sea conditions.
 
Red Flag
During monsoon season, it is very dangerous to bathe. There will be a strong under-tows or rip-currents.
 
Half Red / Half Yellow Flag
Lifeguards are on patrol. Swim with caution and only between the two flags. There will be strong currents.
Yellow Flag
Caution! Be extra careful when you swim. There may be strong currents.
 
Green Flag
The sea is calm. There should be no under-tows or rip-currents.
 
T
 
TELEFAX
Faxes may be sent from Reception. See MAIL AND MESSAGES.
 
TELEPHONE
Call to Residence Suites: Dial 2 + Suite number.
Call to hotel rooms: Dial 11 + room number.
Local calls: Dial 9 + 076 + number.
Domestic calls: Dial 9 + area code + number. International calls: Dial 9 + 001 + area code + number.
 
TELEVISION
A variety of channels are provided. The selection includes local Thai channels, music channels, movie channels, BBC news and French news, as well as a variety of other international channels.
 
TOPLESS SUNBATHING
Topless sunbathing is against the Thai law and is seen as offensive to the religious code of Thailand.
 
TRAINING & SERVICE
In order to offer you a better experience each time you visit the hotel, the members of staff at Twinpalms Phuket constantly undergo training to improve the quality of service and the standards of performance. We are delighted to hear all comments about your time with us, in order to clarify the highs and lows of your experience and identify further training needs.
 
TWINPALMS CD ZONE 1 AND 2
A sample of CD Zone 1 and 2 is available in the Library for your listening before purchase. Please contact Guest Relations.
 
TWINPALMS GALLERY
Located just in front of the Island Shop, the Gallery offers a wide range of Twinpalms products and Asian design art. Open daily: 10.00 am to 12.00 pm & 1.00 pm to 7.00 pm.
 
TWINPALMS KISS
To explore Phuket and cruise at your own pace through local villages and along scenic roads to reach isolated beaches, do not hesitate to take advantage of one of our distinctive and charming Toyota Yaris ‘Kiss’ rental vehicles. Please contact Guest Relations in the Library.
 
TWINPALMS ONE
Join the jet-set and to enjoy yourself in true decadent style by boarding Phuket’s most exciting and sophisticated motor yacht. The 76’ fly-bridge yacht has modern, stylish lines, with an uninterrupted visual line from the bow to the stern. The spaciousness of the internal layout and the visual relationship between the inside and the outside ooze refined elegance and attention to detail. The unique vessel offers extended cruising potential and excellent performance, appealing to those who crave enjoyment and love to share it with others. Perfect for day, or even longer, charter cruises. Please contact Guest Relations.
 
U
 
UMBRELLAS
Two umbrellas are available for use during your stay. They can be found in the wardrobe of your room and are available for purchase from the Gallery.
 
W
 
WAKE-UP CALL
Please dial “0” for the Operator when you would like to order your wake-up call.
 
WATER
The water provided in our facility is sourced from our own well, 60 metres below our property. It is filtered and chlorinated. However, we do not recommend it for drinking, as we cannot guarantee that it is completely safe. Two bottles of high quality drinking water are provided for free in the room. Additional water may be bought from the minibar, or requested from Housekeeping on “333”.
 
WIRELESS
“WiFi” wireless internet is provided throughout the hotel. The open connection around the lobby and the pool is called “Twinpalms FreeNet”. The Oriental Spoon Restaurant and Grill and the conference room can be connected through “Oriental Spoon”. The Residences can be contacted via Residences. Please contact the Guest Relations Team for the access code.
 
............
 
 
WI-FI ACCESS + PASSWORDS
 
Oriental Spoon Grill & Bar + Wine Room
Access Name: Oriental Spoon
Password: 0763165003
 
Conference Rooms
Access Name: Conference
Password: 0763165002
 
Main Lobby
Access Name: Twinpalms Freenet
No Password
 
Pool Bar and all Rooms
Access Name: Twinpalms-Phuket
Password: 0763165000
 
Catch Beach Club
Access Name: Catch Beach
Password: 0763165673
 
Twinpalms Residence I
Access Name: Twinpalms Residence I
Password: 0763165010
 
Twinpalms Residence II
Access Name: Twinpalms Residence II
Password: 0763165011
 
Twinpalms Residence III
Access Name: Twinpalms Residence III
Password: 0763165012
 
Twinpalms Residence IV
Access Name: Twinpalms Residence IV (Lounge)
Password: 0763165013
 
Penthouse
Access Name: Twinpalms-Phuket (Penthouse)
Password: 0763165000
 
Temporary Wireless Router setup in room
Access Name: Twinpalms-Phuket
Password: 0763165000